ID Barcode Scan Fails with GraphQL Error 1891992

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Created 10 days ago

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Investigation summary

The identity verification flow fails when attempting to scan an ID barcode, resulting in a GraphQL error 1891992 indicating that "identity verification is already complete". Despite the verification status showing as failed in the URL parameters, the barcode scanner is unable to read the ID. The underlying issue appears to be a state conflict, where the system blocks new verification attempts due to an existing verification record. This error originates from the Relay runtime during the GraphQL mutation, specifically with the useOCDevStartIdentityVerificationMutation operation.