Oct 28, 2025

How to Get Help, File Bugs, and Track Fixes when Building with Meta Horizon

When you're building with Meta's SDKs and tools, sometimes things break, feel confusing, or don’t work the way you expect. We know how frustrating that can be, especially when you're trying to hit milestones or ship your title.

To help you move faster, we’ve built a structured feedback and support system that connects you to answers, peers, and Meta engineers. It’s made up of three key surfaces:

Feedback Center, where you file and track bug reports and feature requests

Community forums, where you can ask questions and share knowledge with other developers and creators

Developer support, where you get one-on-one help for issues specific to your app, account, or team

And now, we’ve added a new way to stay in the loop.

New: Public Voting Board in the Feedback Center

For the first time, you can now see what Meta is actively investigating and provide your input. The Feedback Center gives you a public, transparent view of bug reports and feature requests that have been reviewed, validated, and grouped into investigations. You can search by keyword, vote to signal which issues matter most to you, and subscribe to get email updates as progress is made. Whether you want to check the status of an issue or see if others are running into the same thing, the Feedback Center is now the first place to look.

Developers can vote on reports in the Feedback Center to indicate which bugs and issues are important

Step-by-Step: How to Report Issues & Suggestions and Get Unblocked

1. Start by checking if the issue or suggestion is already known

Before you file a report or contact support, see whether others have run into the same problem by checking our Feedback Center. Feedback Center is a searchable public view of bug investigations and feature requests Meta is currently evaluating or working on.

Each entry in the Feedback Center is called an investigation. An investigation groups together one or more developer reports, which are individual submissions from developers or creators who have reported a bug or suggested a feature. Meta uses AI to generate the investigation title and summary to capture the core issue. This is what you see on the board for public tracking.

When you visit the Feedback Center, search for your issue or suggestion, or sort by Most Voted, Most Grouped Reports, or Newest.

2. If the issue or suggestion is already known, add your signal

If you found a matching investigation on the Voting Board:

Click Vote to let us know this affects you

Click Subscribe to stay informed as the status changes

If there’s a relevant forum thread, consider contributing your experience, especially if it adds new context or a potential workaround. See below.

This is the fastest way to align with what Meta is already investigating and make sure your voice is counted.

3. Check the community forums

If your issue isn't listed on the Voting Board, or you're not sure if it's a bug, you can also check the forums.

The Meta VR Developer Forum is for developers using Unity, Unreal, WebXR, Meta Spatial SDK, and Android

The Horizon Worlds Creator Forum is for world creators working with Desktop Editor, including GenAI tools, scripting, and collaborative creation

The forums are a great place to:

Ask questions if you’re unsure whether something is a bug

Share a workaround

See if others are running into the same issues

Troubleshoot setup or ask implementation questions

Meta engineers and Community Managers are active in both forums. If your post highlights a repeatable issue, they may guide you to file a formal report or they may help escalate internally.

Use the forums if the answer to your question could help others, and if it’s not something unique to your specific setup, app, or team.

4. If the issue or suggestion is new, submit a report

If you searched the Voting Board and forums and didn’t find your topic, it’s time to submit a new report. This is how new bugs and feature requests are entered into Meta’s feedback system.

Once submitted, your report will be added to a new or existing investigation, which you can track on the Voting Board. Statuses like “Investigating,” “Fix in Progress,” or “Fix Complete” give you real-time insight into how your feedback is being handled. This lets you stay informed without having to file your own report. For more detail on what each status means, see the MQDH help article or the Horizon Worlds Desktop Editor help article.

Use this path only if the issue is with Meta’s SDKs or creation tools and could affect other developers.

Here’s how to file:

VR developers: File directly from Meta Quest Developer Hub (MQDH), or use the “bug” button inside Unity, Unreal, or XR Sim editors

Worlds creators: File from the Desktop Editor, which automatically includes your World ID, logs, screenshots, and project context

In your report, include:

A clear title and summary of the issue or request

Repro steps (what you did, what you expected, what happened instead)

Logs or screenshots, if applicable

Any other context that will help Meta reproduce or understand the problem

A preview of the report submission form in Meta Quest Developer Hub (MQDH).

Once submitted, your report enters Meta’s internal triage and review process. If it’s missing critical details, you’ll be asked to update it. If it’s valid and actionable, it will be either:

Linked to an existing investigation in the Voting Board

Used to create a new investigation (which may then appear on the board)

You’ll receive notifications via email or our Developer Dashboard when the status changes.

5. Submit a support case (for app, team, or account-specific issues)

Not everything belongs in the Feedback Center. If your issue is specific to your app, organization, or account, the right path is developer support. Do not use developer support for feature requests. Use developer support when you need help with issues unique to your setup that require personalized handling:

Store submission or visibility issues

Monetization questions

Policy or compliance reviews

Admin tasks like app transfers, key management, or team access

Technical questions or troubleshooting specific to your app, world, or setup

Escalation on urgent bugs or technical blockers

To submit a case or manage existing cases, visit our support center and click on “Submit a Request” or use the Teams → Contact Us link from the Developer Dashboard. Be sure to provide relevant details so our support team can route your case properly. A support specialist will follow up and work with you directly.

Summary

If something isn’t working or you have a suggestion, here’s what to do:

Check the voting board to see if the issue or suggestion is already being tracked

Add your signal if it's already known and consider contributing your experience

Check the forums to get help from other developers or creators

File a report from MQDH or Desktop Editor if it’s a new bug or feature request

Submit a support case if the issue is specific to your app, team, or account

Between the Feedback Center, community forums, and developer support, you have clear ways to report issues, get peer input, and request direct help. These systems are designed to give you more visibility and support, so you have what you need, when you need it.

Find updates like this helpful? Stay informed about all the latest developer news by checking out our release notes, subscribing to our monthly newsletter, and following us on X and Facebook.

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