Feedback tool
With the feedback tool, you can report bugs, submit feedback, and provide suggestions directly to Meta’s product teams, ensuring your input influences product development.
Additionally, the tool provides transparency on how Meta handles your feedback, offering updates as we review, prioritize, and implement your recommendations.
Submit feedback when you:
- encounter bugs or issues
- have suggestions for new features and improvements
- want to leave general feedback about Meta’s tools, SDKs, or services
Your feedback is used to improve the product for everyone. It is not the correct channel to address individual technical concerns, and Meta can’t respond to these. For individual support, use options such as the
Meta Horizon Developer Forums.
All information provided is used in accordance with our
Privacy Policy, and includes information such as your user ID, device ID, IP address, location, and any additional information and logs you choose to include.
- From the desktop editor, click the menu icon and select “Report a problem” from the dropdown menu.
- Provide the following information:
- Type (required): Select whether the query you are making is an issue or a suggestion from the dropdown menu.
- Category (required): Select the applicable category from the dropdown menu. Options include: Assets, Generative AI, Gizmos, Insights, Performance, Scripting, Settings, User interface, World configuration, and Other.
- Title: Add a brief title for your feedback.
- Description: Add a detailed description of your feedback. Include as much information as possible, including steps to reproduce the issue.
- Add files to your report: If you have any supporting files to assist in remedying your issue, please attach them here. Accepted file formats are JPG, PNG, FBX, OPUS, WAV, EX4, and MP4.
- Attach automatic screen capture: Selecting this option will attach an image of the desktop editor taken before the report option was selected.
- Click “Submit” to send your feedback. You will receive a confirmation message in the desktop editor.
Feedback submitted via other channels will not necessarily show up on the feedback report.
Feedback reports you submit are listed in the Feedback tool along with their status.
| Status | Description |
|---|
Received | Meta has received your feedback. |
Investigating | Meta is actively investigating your feedback and has taken it into consideration. |
More info needed | Additional details, such as crash logs or reproduction steps, are required. |
Updated identified | A potential update for the reported feedback may be included in an upcoming release. |
Works as intended | The functionality described operates as designed. |
External dependency | Awaiting resolution by a third-party provider. |
Closed | The feedback has been archived and is no longer active. |
The Feedback tool lets you edit, add additional information, or delete a feedback report. Closed reports can not be edited.
To edit an existing feedback report:
- In the Feedback tool, select the feedback report you want to update.
- Click Edit.
- Amend the report as needed, and then click Submit.
To delete an existing feedback report:
- In the Feedback tool, locate the feedback report you want to update.
- On the feedback report line, click ... > Delete.
