Tier Information Discrepancy on Purchased Items

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Created 3 days ago

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Investigation summary

The user is reporting an issue where the tier information is visible on items in videos but appears missing when searching for the items. The user purchased an item, did not receive it, and when showing proof of purchase, the item's tag greys out, preventing re-purchase. The issue seems to be related to the display of tier information on purchased items, specifically when the item is bought and the tag is greyed out, suggesting a potential problem with item metadata or purchase history synchronization.