Jul 28, 2025

Streamline Your Support Tickets with the New Developer Support Portal

As a Meta Horizon OS developer, you’re likely no stranger to the importance of efficient support. That’s why we’re excited to share improvements to how we handle your support cases.

Designed to provide you with a more seamless and unified experience for managing support tickets, these improvements can help you stay organized as you receive technical guidance and ultimately solve problems faster. Keep reading below for more details, including information on how you can leverage the latest changes.

What’s Changing?

The biggest change introduces a new support system in the Developer Dashboard⁠. Located under “Organization” in the left-hand navigation menu, the new Developer Support Portal is accessible to all developers and simplifies all of your support questions and submissions into one location. This means you now have a one-stop shop for all of your support needs and can eliminate the sometimes tedious process of piecemealing support tickets.

You can access the new portal in two ways. Either click on “Submit a request” on the existing support entry point at developers.meta.com/horizon/support and you’ll be re-directed to your Developer Dashboard. Or you can initiate new cases through the “Contact Us” page directly in the Developer Dashboard.

The new Contact Us tab provides a centralized location for all open and completed support tickets.

Starting a New Support Ticket

Opening a new support ticket is fast and only requires a few simple steps:

Navigate to the Contact Us page using the steps laid out above

Click the “New” button

Complete the intake form, filling in the subject, issue description, app, app ID and topic lines. You can also attach relevant files, including screenshots and videos, to provide context about your ticket.

For faster service of your support case it is recommended that you always enter your app information. If you can not locate your app by name, enter the App ID in the App ID field. We also recommend that you try to select the most appropriate support topic and respective subtopic so we can route your support case to the right specialist.

Upon the completion of your support request, you’ll receive a CSAT form to provide feedback that can help us improve the developer support experience.

The new form enables you to quickly file support tickets in a few simple steps.

What About My Existing Tickets?

No action is needed from your side—all of your open tickets will still be handled by our support team, without any interruption. Existing open support tickets will not be transferred to the new Contact us page and will be completed through the current tool, and then closed.

How Will This Affect My Workflow?

In short, it shouldn’t! The Contact Us page is designed to be as smooth as possible with minimal disruptions to your workflow.

Our team has worked hard to ensure that the new experience is straightforward and streamlined so you can focus on what matters most: Building incredible experiences for Meta Horizon OS.

To be among the first to learn about the latest changes and resources, check out the latest release notes, follow us on X⁠ and Facebook⁠, and subscribe to our monthly newsletter in your Developer Dashboard settings⁠.