Investigations

Investigation titles and descriptions are summarized by AI from Meta based on submissions from developers

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In progress

20 similar submissions

Created 7 months ago

Users are reporting that controllers turn off too quickly, disrupting VR experiences. The auto-sleep feature, intended to conserve battery life, is causing issues. Users request an option to adjust or disable the auto-sleep timeout to enhance their experience, acknowledging the importance of battery life conservation.

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Restore Toggle Option for Double Tap Passthrough Settings

Backlogged

8 similar submissions

Created 10 months ago

Multiple users reported that the 'Double Tap for Passthrough' feature, previously toggleable in settings, is now forced on with no option to disable in v81. This change has caused issues with mixed reality games and applications, as accidental triggering of the feature occurs when touching the headset or head strap, or when bringing hands near the head. The loss of tracking and subsequent re-tracking of spatial awareness during PC VR via Steam Link or Air Link is particularly problematic, resulting in a jarring experience. Users request the reinstatement of the toggle option to allow for control over this feature.

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Periodic OS Freeze on Meta Horizon OS with Hand Tracking

Completed

13 similar submissions

Created 4 months ago

A periodic freeze or hitch occurs every 60 seconds on Meta Horizon OS when hand tracking is enabled. This sub-second freeze halts both audio and video updates and is reproducible in Meta Home with no apps running by actively moving both hands. The issue is more pronounced in hand-tracking applications than in the Home environment and can be detected in OVRMetrics FPS graph and adb logs.

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Face Tracking API Access for Third-Party Apps on Meta VR Glasses

Backlogged

4 similar submissions

Created 10 days ago

The developer is requesting access to the face tracking API for third-party applications on Meta VR Glasses, similar to the Quest Pro. Currently, face tracking is restricted to first-party apps, limiting social VR applications like VRChat from utilizing this feature for avatar animation and expression mirroring. The developer seeks API availability to enable face tracking for third-party social platforms.

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Intermittent Black Screen Flickering on Quest 2

Investigating

1 submission

Created 4 months ago

When viewing 3D video content in the browser on Quest 2, intermittent black screen flickering occurs on the left display, with some effect also on the right display. The issue was previously triggered by pressing the menu button during video playback, but now persists even after attempting the previous workaround of double-pressing the power button. This renders browser-based 3D video playback unusable on Quest 2.

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Infinite Phone Verification Loop After Completing Developer Registration

Completed

19 similar submissions

Created about a month ago

The Meta Developer registration process is experiencing an infinite loop where users are redirected back to the phone verification screen after successfully completing the phone number verification and all registration steps, including the 'About You' step. This issue persists across multiple attempts, preventing users from finishing the developer registration and creating a new app.

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OpenXR API Version Mismatch with Meta XR SDK 203 in Unity 6.3 LTS

Closed

2 similar submissions

Created 3 months ago

After installing Meta XR All-in-One SDK 203.0.0 in Unity 6.3 LTS with XR Plugin Management 4.5.4, OpenXR API version mismatch warnings occur. The warnings indicate that OpenXR Features, specifically Meta XR Feature and OculusTouchControllerProximityInteraction, target an API version with a patch version lower than the recommended 1.1.54, causing the version to be ignored. The exact warning message states: "This OpenXR Feature targets an API version with a patch version lower than 1.1.54, which is the recommended version for this package."

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Hand Tracking Menu Access Issue with Palm-Up-Pinch Gesture

Investigating

4 similar submissions

Created 4 months ago

The palm-up-pinch gesture used to invoke the Quest system menu during hand tracking sessions is causing frequent accidental app exits. Users, especially inexperienced VR users, are unintentionally triggering the gesture or interacting with the Meta icon prompt, leading to application exits. The issue arises from the ease of triggering the gesture during normal hand movements. A feature request has been made to restore the wrist button as an alternative method for accessing the system menu, which would require more deliberate user intent and reduce unintended app exits in hand-tracking applications.

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Pixelation and sizing issues persist with Meta Quest splash screens

Expected behavior

2 similar submissions

Created 11 months ago

Splash screens remain distorted after updates, appearing pixelated, incorrectly sized, and improperly rendered in stereo mode on Meta Quest devices

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Meta Quest Link frequent disconnections

Closed

1 submission

Created over a year ago

Users experience repeated, unexplained Meta Quest Link disconnects while developing with Unreal on PC. Disconnection causes crashes and workflow disruptions.

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