Troubleshooting MVDH

• I have multiple Meta accounts. Does it matter which one I use to log in to MVDH?
  You must use the same Meta account to log in to MVDH as the one you used to log in to the Meta VR device.
• Do I have to use ADB over WiFi to connect the headset to the computer?
  No, it’s optional. ADB over WiFi lets you connect your Meta VR device to the computer wirelessly, which means it’s not tethered to your computer through a USB-C 3.0 cable. It’s a matter of preference whether you like it connected wirelessly or via a USB-C 3.0 cable.
• MVDH doesn’t detect my headset even when it is connected to the computer over a USB-C cable.
  There are two things to check:
  • After you connect your headset to the computer over a USB-C 3.0 cable, wear your Meta VR device and look for the prompt to let the computer access the headset over the USB-C 3.0 cable.
  • You may not have turned on the developer mode from the Meta Horizon mobile app. Follow steps 1 to 3 from the Connect headset to Meta VR Developer Hub section.
• I am unable to connect the headset to the computer using ADB over WiFi.
  MVDH uses ADB v1.0.41 and requires you to turn on the developer mode from the Meta Horizon mobile app. You may have connected the headset to the computer over a USB-C 3.0 cable, but may not have turned on the developer mode from the Meta Horizon mobile app. Follow steps 1 and 2 from the Connect headset to Meta VR Developer Hub section.
  Check if you’re connected to any virtual private network (VPN). At times, VPN connectivity may interfere with ADB connectivity. Disconnect from the VPN, restart MVDH, and enable ADB over WiFi.
• I can’t view certain app content while casting my device.
  Casting can be restricted for licensed app content.
• Casting is stuck in the waiting for connection state.
  Make sure there is no notification in your Meta VR device that requires your action. At times, if there’s an unresponsive app that requires further action, casting may stay suspended.
• OVR Metrics Tool is installed, but it’s stuck in the refreshing state.
  After OVR Metrics Tool is installed, you must restart the device before the tool is available for use.
• I already have OVR Metrics installed on my Meta VR device but MVDH is unable to detect it.
  MVDH works with the latest version of tools and SDKs. MVDH may be unable to detect OVR Metrics Tool because you may not have the latest version of the tool available. Install the latest version from MVDH.
• I have one of the Meta VR tools already installed. However, MVDH doesn’t list the tool under the Installed tab.
  MVDH lists packages under the Installed tab only if you’ve installed it from MVDH. It doesn’t recognize packages downloaded directly from the Downloads page.

• I’m a Meta Quest for Business developer and MVDH doesn’t seem to work with the headset.
  Currently, MVDH doesn’t support Meta Quest for Business firmware.