2FA SMS Delivery Issue | Meta Horizon OS Developers

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2FA SMS Delivery Issue

Investigation titles and descriptions are summarized by AI from Meta based on reports submitted by developers

Fix complete

Issue

1 report

Created about a month ago

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Meta's Response:

Thank you, we were able to make improvements to our tools. An update/ A fix has shipped and is now live2/19/26 at 8:43 AM

Category

Platform Services > Security

Platform

Web

Investigation summary

User is experiencing issues with two-factor authentication (2FA) SMS delivery when attempting to log in to their Meta account. Specifically, when prompted to send an SMS to a phone number and clicking 'Next', no SMS is received. This issue has persisted for months, and the user is unable to connect without 2FA. The user has verified that 2FA works after re-testing, but is seeking a reliable method to reach account support for similar issues in the future, as they were unable to submit a ticket through the web platform due to login issues.

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