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Quest 1 Pairing Failure Across Multiple Setup Methods
Investigation titles and descriptions are summarized by AI from Meta based on reports submitted by developers
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3 similar reports
Created 9 days ago
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Category
Meta Quest Developer Hub (MQDH) > Device Setup
Platform
Other engine
Investigation summary
The user's Quest 1 device is experiencing persistent pairing failures across multiple setup methods, including the Meta Quest mobile app on iPhone and Meta Quest Developer Hub (MQDH) on both PC and Mac. When using the mobile app, the 6-digit pairing code never successfully connects. In MQDH, setup stalls at step 1 of 2 on the headset, displaying "Finish setup on Meta Quest app" while the app requests a code that only appears when the headset is unplugged. Additionally, MQDH setup reaches near-completion but hangs indefinitely on "Reconnecting... this may take a minute." Factory resets have been attempted but have not resolved the issue. The device is a third-party purchased Quest 1.
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Virtual reality / Meta Horizon
Virtual reality / Meta Horizon
Virtual reality / Meta Horizon
English (US)
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