WebGL Error in Clothing Mesh Selection | Meta Horizon OS Developers

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WebGL Error in Clothing Mesh Selection

Investigation titles and descriptions are summarized by AI from Meta based on reports submitted by developers

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Issue

1 report

Created 3 days ago

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Worlds

Investigation summary

The clothing avatar mesh selection page fails to load in the Worlds inventory creation flow during the design step, triggering a "WebGL not supported" error in the OCDevManagePlaceholder React module. The error occurs in the Babylon.js-based 3D canvas component (OCDevManageWorldsInventoryCreationFlowDesign3DBabylonCanvas) responsible for rendering the clothing preview. This issue may be caused by a browser WebGL compatibility problem or a service-side issue affecting the 3D rendering pipeline for clothing template customization, and has persisted for approximately 1.5 hours.