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Investigation titles and descriptions are summarized by AI from Meta based on reports submitted by developers
0
Infinite Phone Verification Loop After Completing Developer Registration
Investigating
Issue
3 similar reports
Created 4 days ago
The Meta Developer registration process is experiencing an infinite loop where users are redirected back to the phone verification screen after successfully completing the phone number verification and all registration steps, including the 'About You' step. This issue persists across multiple attempts, preventing users from finishing the developer registration and creating a new app.
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0
Low Discoverability on Meta Store
Investigating
Issue
1 report
Created 14 days ago
A VR app is experiencing extremely low discoverability and user acquisition on the Meta Store, despite having positive user ratings and participating in sales promotions. The app has failed to reach 100 users on Meta, while generating substantial revenue on competing platforms like Steam. The developer reports that the same title performs significantly better on Steam, suggesting a platform-specific visibility or merchandising issue rather than an app quality issue. This lack of exposure may prevent future titles from being published on Meta, indicating a critical need to address discoverability and visibility issues on the Meta Store.
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Pre-order App Submission Pricing Configuration Fails to Save
Investigating
Issue
1 report
Created 25 days ago
When attempting to save pricing details for a pre-order app submission in the Developer Dashboard, the GraphQL mutation OCDevManageApplicationSubmissionPricingMutation fails with error code 1675030 and message "Error performing query." This prevents developers from completing the pre-order submission setup on the pricing configuration page, specifically when configuring base price with discount and future release date.
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0
Developer Dashboard Rate Limit Exceeded Error
Investigating
Issue
1 report
Created about a month ago
The Developer Dashboard pages fail to load due to a GraphQL error (1675004) indicating a rate limit exceeded. This error occurs specifically during the OCDevManageDeveloperRestrictionStatusCheckerQuery operation, particularly when navigating between pages or functions. The error is caught and propagated through the OCDevManageDeveloperRestrictionStatusChecker React component multiple times, suggesting that the rate limit check is triggered repeatedly during page navigation. This issue is observed on application management pages within the Developer Dashboard.
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0
SMS 2FA Registration Issue in Russia
Investigating
Issue
2 similar reports
Created about a month ago
During the developer account registration process, SMS messages for two-factor authentication are not being delivered to recipients in Russia, preventing users from completing the registration process. This issue occurs specifically during the onboarding flow when attempting to verify identity via SMS-based 2FA, resulting in the inability to receive verification codes.
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0
Submission fails with "unsatisfied metadata" error on image upload
Archived
Issue
1 report
Created about a month ago
When uploading a cover image for a trailer during app submission, the process fails with an "unsatisfied metadata" error, despite all required fields being filled. The error is accompanied by a JavaScript DOM error: "Node.removeChild: The node to be removed is not a child of this node" originating from the OCDevManagePlaceholder.react module, specifically within the OCDevManageAssetsVideoField.react.js and Video.react.js components. This issue occurs on the submission metadata assets page, preventing the completion of the submission workflow.
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0
Display User Count on Analytics Summary for Apps Under 100 Users
Investigating
Suggestion
2 similar reports
Created about a month ago
The Analytics Summary page in the Developer Dashboard currently displays a 'Not enough data' message for apps with fewer than 100 lifetime active users, without showing any metrics. The developer is requesting that this message be updated to include the actual count of lifetime active users, e.g., 'Your app currently has 99 lifetime active users.' This change would allow developers to track the effectiveness of promotions before reaching the 100-user threshold required for full analytics access. The user count is already computed server-side to determine whether to show the threshold message, so displaying it would require minimal implementation effort while preserving user privacy.
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0
Error Inviting User to App Release Channel
Expected behavior
Issue
1 report
Created about a month ago
When attempting to invite a user to an app release channel in the Developer Dashboard, the bulk invite mutation (OCDevManageApplicationReleaseChannelInviteUserModalBulkInviteUsersMutation) fails with GraphQL error 1891965. This error occurs if the target user recently declined an invitation to the release feed and has not yet completed the cooldown period. The error message suggests trying again later but does not provide the duration of the cooldown or a method to bypass this restriction.
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App description missing on alpha invite page
Expected behavior
Issue
1 report
Created about a month ago
The app description metadata added in the store page metadata does not appear on the alpha invite URL page in the release channel settings. According to the submission guidance, metadata is recommended for a better invite URL experience, but the saved description is not reflected on the invite page, resulting in an incomplete alpha invite page.
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Inconsistent Coming Soon Date in App Submission Flow
Archived
Issue
1 report
Created about a month ago
During the app submission process, the 'coming soon' date prompt displays a different date than the one configured in the price tab of the dashboard. This discrepancy occurs even when the release date has already been set in the dashboard, resulting in an inconsistent user experience. The date validation prompt appears unnecessarily, causing confusion due to the mismatch between the prompted date and the dashboard-configured date.
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