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TBYB Licensing Conflict on Multi-User Devices
Investigation titles and descriptions are summarized by AI from Meta based on reports submitted by developers
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1 report
Created 7 days ago
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Platform Services > Other
Investigation summary
When multiple users share a device and one user purchases an app while another user plays it via trial, the trial expiration incorrectly locks out both users, including the account with a valid purchase. The purchased license becomes inaccessible until the trial-only user deletes the app. This issue appears to be related to the entitlement system incorrectly applying trial expiration state across all accounts on the device rather than per-account, affecting any TBYB-enabled title on multi-user devices.
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